Data recovery is a resource intensive process and a slow CPU speed will lengthen the search. Ensure that you are using the best available equipment.If you are experiencing a slow search speed, check the following: Refer to 8.4.2 (File Recovery) and 0 (Drive Recovery) for more information on stopping the search. However, it is rarely necessary to let this search run over the entire drive. The longest search component of Recover My Files is the sequential search of a hard drive for “Lost” files (by file signature). The greatest time savings can be achieved by knowing when to stop a search. In most data loss situations Recover My Files is capable of getting back all files within 2 hours (and often in much less time). Other apple devices do not have this issue. Recover My Files is not able to search these devices. The iPod Touch and iPhone have proprietary protection which prevents software from gaining access to the drive letters. My iPod Touch or iPhone is not listed as a drive: In this case you will need to use a digital camera card reader, an inexpensive device into which your digital camera memory card is inserted and then connected to your PC (usually via a USB connection). Some digital cameras have a proprietary connection to your computer which Recover My Files cannot recognize as a drive letter. My digital camera is not listed as a drive: If the drive letter of the problem drive is not listed, select and search the hard drive The drive letter of the problem drive is not listed: If trying different connection options, press the “ Refresh” button in the drive selection window to refresh and redisplay the available drives to search. Contact technical support for further assistance. try a different USB case, or a direct connection to the PC. You may consider a different type of connection to solve this problem, e.g. If the hard drive is not correctly recognized by your PC, Recover My Files will not be able to search the drive.Note that drive manufactures usually round-up drive size, so a 480GB drive in Windows Drive Management may be labeled on the drive as 500GB. Look for the correct drive based on the physical drive size.Check Windows Drive Management (right click on My Computer > Manage > Drive Management) to ensure the device is being correctly recognized.Can hear the drive spinning? Is the drive light on? Check for basic connection issues (cables / power etc.).If the physical hard drive is not listed: Power down the drive immediately and see assistance from a hardware recovery service. Important: If you hear an unusual clicking or grinding noise coming from a hard drive it is an indication that it has physical damage.
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