1/7/2024 0 Comments Entangler killsOrders placed via our Click & Collect Service are required to be collected from our warehouse location within 14 days of receiving your Pick-Up Notice via email. We will assess and work with you to resolve any such issues in a timely and efficient manner. Photographic evidence of the products received.If this occurs, please contact us via email at as soon as possible, providing: In rare cases, you may find you have received an incorrect, additional or missing item in your delivery. In the process of fulfilling our customers’ orders with efficiency at the forefront of our minds, we acknowledge that there exists the potential for human error within our packing and warehouse fulfilment. RECEIVING INCORRECT, ADDITIONAL OR MISSING PRODUCTS We ask for your patience as our team fields your inquiry appropriately, to ensure we’re able to liaise with our team, suppliers and publishers where applicable so we may have the opportunity to provide you the best possible outcome. A full refund of the purchase price for the affected product (including postage, where applicable).ĭragon's Lair Salisbury will always work with you to fully understand the extent of your inquiry and to deliver an appropriate and satisfactory resolution for you.A replacement of the entire faulty product (including postage paid by us, where applicable).A replacement of the faulty part (including postage paid by us, where applicable). If we determine the product you have received is indeed faulty, you will be entitled to one of the following remedies: We asses all claims on a case-by-case basis and will respond to you within 48hours. Photographic evidence of the defect or damage, including the state of packaging, where applicable.If you have received an item you believe to be damaged or defective, please contact Customer Care (through our Help widget below, right) providing: Products which include cards subject to a random draw, including TCG products.Products specified as a random assortment of potential items where a specific item was not received.Unfortunately there are some cases where an item may be received damaged or defective due to errors encountered in manufacturing by the product’s publishers, or by our courier partners.ĭefective items include (but are not limited to): We endeavour at Dragons Lair Salisbury to provide the best gaming experience for all our valued customers and we work hard to ensure our stock is free from damage or defect prior to leaving our warehouse. Please note: we are currently unable to process any exchanges via post. Note that online refunds are provided for the product only and do not include reimbursement for any shipping already paid. If return postage is not paid by the customer within 14 days of the customer being notified of their return inspection outcome, the product will be considered abandoned and we will dispose of it. It is an expectation that our customers advise us of any issues relating to their order prior to returning the product to us for consideration.Īny returns deemed non-complaint with the above conditions will consequently not be eligible for a refund or exchange and will be held at our warehouse until such time as the customer returns to collect their product or pays to have the product re-shipped. The request for return is within 30 days from the date of purchase or collectionĪll returns will be carefully inspected by our staff upon receipt into our warehouse to ensure the above conditions are met, prior to approving an online refund.We will happily provide a refund or store credit for products purchased online, subject to the following conditions: The request for return or exchange is within 30 days from the date of purchase or collectionĪll returns will be carefully inspected by our staff to ensure the above conditions are met, prior to approving an in-store refund or exchange and it is an expectation that our customers advise us of any issues relating to their order prior to returning the product to us for consideration.Īny returns deemed non-complaint with the above conditions will consequently not be eligible for a refund or exchange.Proof of Purchase accompanies the returned product.The products being returned are in sealed, unused and re-sellable condition.We will happily provide an exchange, refund or store credit for products purchased in-store, subject to the following conditions: Please see below for further details.Īll orders are subject to our Terms of Sale as specified in our Terms of Service.ģ0 DAYS from date of delivery or collection. We offer return or exchange for most full-price and sale products.
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